Frequently Asked Questions

1. Which locations do you serve?

We manufacture and distribute furniture all over the United States, Canada, and Mexico.

2. What sort of restaurant furniture do you supply?

We aim to be a one-stop-shop for all your restaurant furniture needs. As such, we supply:

  • Restaurant Tables
  • Restaurant Table Bases
  • Restaurant Dining Chairs
  • Restaurant and Bar Stools
  • Custom Restaurant Booths
  • Custom and Quick Ship Cashier Stands and Trash Receptacles
  • Patio Chairs and Tables

If you need a specific item and you’re not sure whether we supply it, send us an email at [insert email address] and we’ll get back to you.

3. What design styles do you use?

We design furniture in a range of styles to suit your restaurant’s needs. This includes everything from simple tables and chairs to more artsy, unusual Restaurant Booths.

4. Where is your furniture made?

Our restaurant booths are made in our shop in El Monte, Ca. We also have a range of quick ship Restaurant Chairs, Barstools, Tables and Bases, Patio Furniture that is imported from overseas. While we’re based in California, we ship all over the country, as well as to Mexico and Canada.

5. Do you offer a warranty or guarantee?

We warrant all quick ship items for one year after the date of shipment to be free from defects in workmanship and material except as specifically excluded.

The following items are specifically excluded from the warranty:

  • Items that have been altered or repaired by a party other than Central Seating
  • Items that have been neglected or misused
  • Indoor-use items that have been used outdoors
  • Wood or metal items marked as indoor-only items use outdoors and exposed to elements such as water, direct sunlight, harsh/acidic agents or abrasive materials

We encourage you to stick to our recommendations on how to clean your furniture. Feel free to contact us if you’re not sure of the correct cleaning and care guidelines.

6. Is there a minimum order required?

Minimum orders depend on items. For custom and some quick-ship items, your minimum will depend on the specific item but can range from 2 to 4 pieces. Most quick-ship items have no minimum.

7. How does shipping work?

At Restaurantbooths.com, we strive to provide you with the lowest shipping cost possible at the fastest time available. All ship dates are approximate and not binding unless otherwise noted. Although some of our carriers provide Guarantee Delivery Services for an additional fee, if this service is not requested, we are unable to guarantee delivery date and transit time. Shipping delays may occur due to uncontrollable situations such as bad weather, broken down delivery trucks, heavy shipping seasons and alike.

8. What is your cancellation and return policy?

You’re welcome to return non-custom items, provided they are undamaged and in the same condition and packaging as they arrived. Please note that a 10% Restocking Fee of the cost of your item will be deducted from your total refund and the return shipping cost will be deducted from the total refund amount if we schedule pick up. 

9. What payment methods do you take?

We take all major credit cards, which can be used to pay online, over phone, by fax, or through the email of a payment form. We also take check by mail, direct deposit, wire transfer, and PayPal.

10. How do I place an order?

You can place an order online, by phone, via email, or via fax. To begin an order or to receive a formal quote including lead time estimates and shipping cost, please email sales@restaurantbooths.com with list of items you desire, quantity for each item and ship to address. 

11. I have a question that hasn’t been answered here.

Please feel free to email us at sales@restaurantbooths.com - we’d love to hear from you!

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

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